Collecting sensitive information

Information needed to support an effective governance, risk and compliance (GRC) operation can be located in a number of places. Reports from people and systems using a range of formats and protocols need to be received and processed. Collecting and filtering this information, as well as translating it into a common format and using it to support proactive and reactive activities are key to optimising your organisation’s management of risk.

With Blackthorn GRC Information Manager, you can quickly and easily collect, filter and translate sensitive information from people and systems in every area of your organisation. Customise your own online surveys, or send and receive alerts through a wide range of media and devices.

Secure alerts

Comprehensive alert tools within Blackthorn GRC Information Manager allow you to send and receive information securely. Key features include:

• Support for anonymous submission
  Options to enable alerts to be submitted either with transparent sender details, or anonymously to support “whistle-blower” policies.
• Wide range of messaging media
  Alerts can be sent or received via numerous communications media, including:
  - Email
  - SMS text message
  - SYSLOGS
  - Secure web pages (intranet or Internet-based)
  - A special Blackthorn web service
• Communication with devices
  Increasingly, there is a requirement to handle automatic alerts from computer-based systems with notifications of misuse, break-ins or other sensitive issues. Devices supported include:
  - Network security devices such as IDS, IPS and SEM/SIEMs
  - Physical security systems such as intruder detection and alarm consoles
  - Help desk systems
• Submission of alerts to Blackthorn GRC Incident Manager
  If required, alerts can be set up to feed directly into the Blackthorn GRC Incident Manager module to open new incident records and initiate investigations.
• Customisable web forms
  Incorporating up to 350 data fields to ensure you get the exact information you require.

Customisable surveys

Survey functionality enables you to create, distribute and analyse your own, tailor-made questionnaires. Key features include:

• Customisable styles and logic
  Questions and answers can be presented and collected in a variety of ways with answers triggering key workflow stages. A range of colours and formats deliver a quality visual experience to respondents.
• Automated distribution
  Surveys can be sent automatically to address lists in a wide range of formats.
• Statistical analysis
  At-a-glance charts within the solution’s survey management tool and on reporting dashboards provide quick and clear analysis.
• Integration with Compliance Manager
  Completed survey analyses and individual response results can be fed directly into the Blackthorn GRC Compliance Manager module to support proactive GRC activities such as audits, assessments, reviews, training and awareness.